Please note that you can only send a booking REQUEST on our homepage.
If we can fulfill your request we will come back to you with a email titeld “CONFIRMATION” and the invitation for the deposit payment. The automatically generated email with the booking-request-summary is NOT the official confirmation.
You will have to come to our office to pay the final amount, collecting your boat tickets and the voucher for your accommodation.
In case you would like to pay by credit card – we only accept MASTER CARD or VISA CARD. Besides there is a 2.5% charge for using the credit card. To make sure things run smoothly to the start of your holidays please ensure that you come to our office at least ONE HOUR BEFORE the boat is due to depart.
If you do not arrive at the office in the time frame, without inform us in case of delays, your reservation will be automatically cancelled and you will loose the deposit you have paid. Please bear with us.
We also book the boat for you. To ensure that you get a seat on the boat, it is important that you let us know at what time you want to take the boat. Please contact us NOT LATER than 48 hours prior to your arrival in our office. If not, the boats are often fully booked and we will be unable to reserve the crossing that suits you best. Details of the various options follow below:
– Speed Ferry leaves Sihanoukville at 9:00 AM, 11:30 AM / 12:00 PM and 3:00 PM
The boat take between 45 minutes to 2 hours (depending on the sea) and leave from the pier in Sihanoukville, a 5 minute walk from our office.
If it cannot, due to adverse weather conditions, they will pick you up from there offices (reachable in a 1 minute walk from our office) and give you free transport to the main pier.
If you don’t let us know us what time you want to take the boat to the island we can not guarantee your transfer to the island on your arrival day. Please note that we will not remind you. Please bear with us.
With regards to your return journey you ll have to confim your return time by YOURSELF on the island. We are unable to do this. It is an open ended return ticket to Sihanoukville. You can use this ticket from both islands – Koh Rong or Koh Rong Sanloem. Should you decide to extend your stay or take a boat to the other island (Koh Rong or Koh Rong Sanloem) you can choose from where and when you would like to come back. Please confirm your return time 24h before you want to leave the island @ the office from the company you have chose your ticket – both officces are located on the pier on both islands.
– leave Koh Rong at 10:00 AM, 12:30 / 01:30 PM and 04:00 PM to Sihanoukville
– leave Koh Rong Sanloem at 10:00 AM, 12:30 / 01:30 PM and 04:00 PM to Sihanoukville
PLEASE NOT THAT THE FERRY COMPANY IS NOT OUR BUSINESS SO WE ARE NOT LEGALLY RESPONSIBLE FOR THE SERVICE. PLEASE BEAR WITH US.
Cost of the ferry roundtrip ticket (2ways) to KOH RONG or KOH RONG SANLOEM – $16 per person
Please note that the price above is the current price for the boat ticket. We have no influence on any price fluctuations for the boat tickets. Depending on the season the boat company change the ticket price upto the double amount – if so, we have to charge the price which the company offer us to sell the tickets, but we will inform you immediately about any price changes. Please bear with us.
Let us know if you have children with you. Children under 10 years pay only 1/2 of the boat price. Children under 5 years going for free.
For our Paradise Villas guests (Koh Rong Sanloem): We will recommend you a Ferry which arrive next to our resort and save a 30 to 45 minutes walk from the main pier to our resort. The Saracen bay is just one long beach so there are no tuk tuks or motos.
Please let us know if we should arrange a taxi to pick up for you. Therfore we need your arrival time and the flight number. A taxi for your return journey we can arrange easily when you arrive the island.
In addition to different boat trips, you can snorkeling and diving or enjoy a massage – everything can be arranged on the island.
The Resort is NOT responsible for loss, damage or theft of cash, jewelry or other valuables left in guest rooms. Safe deposit boxes or the resort safe are available for the safekeeping of these items. The resort’s liability regarding items in the safe deposit box or the house safe is limited to the equivalent of the rate of a one night stay.
Beaches are public under Cambodian law. Therefore, valuables or personal belongings should NOT be taken to the beach, as their safety cannot be assured, nor does the hotel assume responsibility for these items.