Information

Paradise Villlas on Koh Rong Sanloem & Paradise Bungalows on Koh Rong

Booking over our Homepage

Please note that you can only send a booking REQUEST on our homepage. 

If we can fulfill your request we will come back to you with a email titeld “CONFIRMATION” and the invitation for the deposit payment. The automatically generated email with the booking-request-summary is NOT the official confirmation.

@ our office in Sihanoukville

You will have to come to our office to pay the final amount, collecting your boat tickets and the voucher for your accommodation.
In case you would like to pay by credit card – we only accept MASTER CARD or VISA CARD. Besides there is a 2.5% charge for using the credit card. To make sure things run smoothly to the start of your holidays please ensure that you come to our office at least ONE HOUR BEFORE the boat is due to depart.
If you do not arrive at the office in the time frame, without inform us in case of delays, your reservation will be automatically cancelled and you will loose the deposit you have paid. Please bear with us.

Boat to the islands

We also book the boat for you. To ensure that you get a seat on the boat, it is important that you let us know at what time you want to take the boat. Please contact us NOT LATER than 48 hours prior to your arrival in our office. If not, the boats are often fully booked and we will be unable to reserve the crossing that suits you best. Details of the various options follow below:


 – Speed Ferry leaves Sihanoukville at 9:00 AM, 11:30 AM / 12:00 PM and 3:00 PM


The boat take between 45 minutes to 2 hours (depending on the sea) and leave from the pier in Sihanoukville, a 5 minute walk from our office.
If it cannot, due to adverse weather conditions, they will pick you up from there offices (reachable in a 1 minute walk from our office) and give you free transport to the main pier.

If you don’t let us know us what time you want to take the boat to the island we can not guarantee your transfer to the island on your arrival day. Please note that we will not remind you. Please bear with us.

Return journey

Return Journey:

With regards to your return journey you ll have to confim your return time by YOURSELF on the island. We are unable to do this. It is an open ended return ticket to Sihanoukville. You can use this ticket from both islands – Koh Rong or Koh Rong Sanloem. Should you decide to extend your stay or take a boat to the other island (Koh Rong or Koh Rong Sanloem) you can choose from where and when you would like to come back. Please confirm your return time 24h before you want to leave the island @ the office from the company you have chose your ticket – both officces are located on the pier on both islands.


Speed Ferry:

 – leave Koh Rong at 10:00 AM, 12:30 / 01:30 PM and 04:00 PM to Sihanoukville
 – leave Koh Rong Sanloem at 10:00 AM, 12:30 / 01:30 PM and 04:00 PM to Sihanoukville


PLEASE NOT THAT THE FERRY COMPANY IS NOT OUR BUSINESS SO WE ARE NOT LEGALLY RESPONSIBLE FOR THE SERVICE. PLEASE BEAR WITH US.

Cost of the boats

Cost of the ferry roundtrip ticket (2ways) to KOH RONG or KOH RONG SANLOEM – $16 per person

Please note that the price above is the current price for the boat ticket. We have no influence on any price fluctuations for the boat tickets. Depending on the season the boat company change the ticket price upto the double amount – if so, we have to charge the price which the company offer us to sell the tickets, but we will inform you immediately about any price changes. Please bear with us.

Including services:

  • The outward run to the island.
  • A open ended return to Sihanoukville – you can use the return ticket from both islands, Koh Rong & Koh Rong Sanloem.

Let us know if you have children with you. Children under 10 years pay only 1/2 of the boat price. Children under 5 years going for free.

For our Paradise Villas guests (Koh Rong Sanloem): We will recommend you a Ferry which arrive next to our resort and save a 30 to 45 minutes walk from the main pier to our resort. The Saracen bay is just one long beach so there are no tuk tuks or motos.

Alternative Boats

  • To go between both islands – Koh Rong Sanloem & Koh Rong – you can easily buy a ticket by yourself at the pier on the island. We are unable to arrange this from the mainland.
  • The costs of hiring your OWN speed boat which takes 30 minutes to the islands are $ 650.00 (one way).
  • For your OWN long tail boat witch takes 2 – 3 hours to the island you have to pay $ 150.00 (one way).

Taxi Service

  • The Sihanoukville Airport is via taxi 30 minutes away from our office in Sihanoukville.
  • The Phnom Penh Airport is via taxi about 3 1/2 hours (depending on the traffic) away from our office in Sihanoukville.

    Please let us know if we should arrange a taxi to pick up for you. Therfore we need your arrival time and the flight number. A taxi for your return journey we can arrange easily when you arrive the island.

Islands and Resorts

  • There are no ATMS on both islands so also make sure you have enough cash for the island.
  • Our check-out time is 10:00 AM, the check-in time depends on the booking situation and is around 02:00 PM. This allows our staff time to service all the bungalows. If you get the early boat you can leave your luggage in the restaurant and have some breakfast. Of course, if the bungalow is vacant the night before, it may well be ready should you arrive before 02:00 PM.
  • As this is an island, we try our best to make sure you have electricity all night in your bungalow but problems can arise. So, please be patient and tell reception if there are any problems then we will try our best to sort them out for you. Also, please mention to reception if you have run out of water (especially a problem during the dry season) and they will try their best to sort this out for you. The problem can be resolved most of the time, but we ask guests to respect and understand the environment you are in.
  • We do NOT allow you to keep food in or outside your bungalow as this attracts the monkeys and they will come into your bungalow if you have food inside. Moreover we do NOT allow you to bring your own food to the island to use in our kitchen.
  • @ Koh Rong Sanloem – We will recommend you a Boat to go to Koh Rong Sanloem because you’ll arrive next to our resort and save you a 30 to 45 minutes walk from the main pier to our resort. The Saracen bay is just one long beach so there are no tuk tuks or motos.

  • @ Koh Rong – When you are arrive at the pier at Koh Rong with the ocean in your back, you have to go right. After around 5 minutes along the beach you will see our resort.

Activities

In addition to different boat trips, you can snorkeling and diving or enjoy a massage – everything can be arranged on the island.

Safety / security Police

The Resort is NOT responsible for loss, damage or theft of cash, jewelry or other valuables left in guest rooms. Safe deposit boxes or the resort safe are available for the safekeeping of these items. The resort’s liability regarding items in the safe deposit box or the house safe is limited to the equivalent of the rate of a one night stay.

Beaches are public under Cambodian law. Therefore, valuables or personal belongings should NOT be taken to the beach, as their safety cannot be assured, nor does the hotel assume responsibility for these items.