CONTACT

INFORMATION

SPEED FERRY BOOKING

 

We book the ferry ticket for you. You can pick up your tickets, directly at the office next to the pier where the ferry depart. You’ll pay when you check in at our resort.

 

COST per person / per ROUND-TRIP ticket (2ways) is US $23.

 

The round-trip ticket includes an OPEN ENDED RETURN to Sihanoukville – you can use the return ticket from both islands, Koh Rong (Koh Toich Beach) and Koh Rong Sanloem (Saracen Bay Beach).

 

It takes around 45min up to 1.5h (depending on the sea) to go to the island.

 

 

 

SPEED FERRY DEPARTURE TIMES TO ISLAND: 9am, 12pm, 3pm

 

 

FOR SPEED FERRY BOOKINGS please let us know:

 

– at what time you want to depart to the Island
– how many tickets you need

 

Please inform us as soon as possible, the boats are often fully booked. We will arrange the most reliable Speed Ferry for you to go to the island – and make sure you arrive at the pier next to our resorts.
For example: In case you stay with us on Koh Rong Sanloem you will arrive next to our resort and save a 45 minutes walk from the main pier to our resort. The Saracen bay is just one long beach so there are no tuk tuks or motors.

 

Please make sure to be at least 30min before departure at the pier.

 

Please let us know if you have children with you. Children under 10 years pay only $13 per round trip ticket. Children under 5 years going for free.

 

We are able to change your departure time, please note that a change can NOT be guaranteed, please bear with us. Please let us know as soon as possible if there is any change in your schedule.

 

 

 

PICK UP @ OTRES BEACH

 

In case you are staying at Otres Beach in Sihanoukville the night before arrival, let us know
– the name of your hotel and
– your room number,
so we will arrange a free pick up to the pier for you.

 

Please note that the FERRY booking is a NON REFUNDABLE booking. You’ll loose the full ticket price for cancellation or no show.

 

 

 

SPEED FERRY RETURN Journey

 

For your return journey please CONFIRM the TIME by yourself at the ferry office on the island at least 24h before you want to leave – because of organizational reasons we are unable to do this for you. Please calculate for your return journey 1.5h, depending on the weather conditions you might arrive at different pier, so you’ll get a free pick up back to the Ochheuteal port where you left the mainland on your arrival date.

 

Details of the various options from the Speed Ferry follow below:

 

leave KOH RONG at 10:30am, 1:30pm, 04:30pm

 

leave KOH RONG SANLOEM at 10:00am, 1:00pm, 04:00pm

 

 

 

ARRIVAL:

 

@ Koh Rong – When you are arrive at the pier at Koh Rong, with the ocean in your back, you will have to go to the right. After around 5 minutes along the beach you will see our resort. 

 

@ Koh Rong Sanloem – You will arrive at the pier next to our resort. With the ocean in your back, you have to go around 100m to the left.

 

 

 

 TAXI BOOKING

 

– Sihanoukville Airport to the Ochheuteal ferry port ( travel 40 minutes ) we charge $20

 

Phnom Penh Airport to the Ochheuteal ferry port ( travel 5 1/2 hours ) we charge $65.

 

FOR TAXI BOOKINGS please let us know:
– exact landing time
– flight number

 

 

RETURN journey TAXI you can be easily arrange with the receptionist during your stay on the island.

 

Please note that the TAXI booking is a NON REFUNDABLE booking. You’ll loose the full price for cancellation or no show.

 

 

PAYMENTS

 

ALL payments for

 

– ACCOMMODATION,
– FERRY and / or
– TAXI

 

you’ll have to PAY – ON ARRIVAL – AT OUR RESORT on the island

 

 

You can pay at our RESORT and in our RESTAURANT with

 

US $
– RIEL (local currency)
MASTER or VISA credit card.
PayPal (ONLY free of surcharge as “SEND MONEY TO A FRIEND”, otherwise we charge 4.6%).

 

Please note that there is 3.6% extra charge for payments using MASTER CARD or VISA CARD.

 

 

STAY IN TOUCH with us, we are happy to help you. Recommendation for Cambodian SIM-card:

 

– for Koh Rong: SMART SIM-card
– for Koh Rong Sanloem: Metfone SIM-card 

 

You can buy a Cambodian SIM-card for a few US$ at the airport. Please make sure that the seller activate the card for you. Please note that the signal strength is not comparable with western mobile networks especially not on the islands.

 

As wonderful as Cambodia is, there are inevitably often problems and delays with regards to travel, so please allow plenty of time.

We look forward to welcoming you to the island!

 

Thank you

 

Rudy & Paradise Team

 

 

 

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Additional Information

 

 

ALTERNATIVE BOATS 

 

To go between both islands – Koh Rong Sanloem & Koh Rong – you can easily buy a ticket by yourself at the pier on each island. We are unable to arrange this from the mainland.

 

The cost of hiring your OWN speedboat which takes 30 minutes to the islands is only $650.00 (one way).

 

For your OWN long tail boat which takes 2 – 3 hours to the island, the cost is $150.00 (one way).

 

 

ISLANDS AND RESORTS

 

There are no ATMs on both islands.

 

Our check-out time is 10am, the check-in time depends on the booking situation but is usually around 2pm. This allows our staff time to service all the bungalows. If you get the early boat you can leave your luggage in the restaurant and have some breakfast. Of course, if the bungalow is vacant the night before, it may be ready should you arrive before 2pm.

 

As this is an island, there can sometimes be issues with electricity supplies, though we try our best to make sure you have electricity all night in your bungalow. Please be patient and tell reception if there are any problems and we will try our best to sort them out for you. Also, please mention to reception if you have run out of water (especially during the dry season) and our staff will try their best to sort this out for you. The problem can be resolved most of the time, but we ask guests to respect and understand the environment you are in.

 

We do NOT allow you to keep food in or outside your bungalow as this attracts the monkeys and they will come into your bungalow. Moreover, we do NOT allow you to bring your own food to the island to use in our kitchen. If you have any specific dietary requirements, please contact us well in advance to ensure we can meet your requests.

 

 

ACTIVITIES

 

In addition to different boat trips, you can enjoy snorkeling and diving (dive center on site) or get a massage on the beach (massage on site) – everything can be arranged on the island.

 

 

SAFETY / SECURITY POLICE

 

The Resort is NOT responsible for loss, damage, or theft of cash, jewellery, or other valuables left in guest rooms. Safe deposit boxes or the resort safe are available for the safekeeping of these items. The resort’s liability regarding items in the safe deposit box or the house safe is limited to the equivalent of the rate of a one-night stay. Beaches are public under Cambodian law. Therefore, valuables or personal belongings should NOT be taken to the beach, as their safety cannot be assured, nor does the hotel assume responsibility for these items.